Important Resources: COVID-19

Important Resources: COVID-19


The Downtown Vegas Alliance is closely monitoring state and local agencies as the situation regarding the COVID-19 virus is rapidly evolving.

On Thursday evening, Governor Steve Sisolak declared a state of emergency and last night announced the closure of K-12 schools through April 6th, at a minimum. Many of the Las Vegas Strip casinos, including the Wynn and MGM, have also announced closures as well as other places of gathering such as the Mob Museum and Children’s Discovery Museum.

These necessary actions will have an effect on nearly every resident in Southern Nevada and will impact our members. As a result, we would like to share the resources below that you and your employees can access during this critical time.

The State has created a website that provides a central, state-wide hub for individuals, businesses, & organizations to access federal & NV-specific guidance & resources to make informed decisions surrounding this rapidly developing situation.

Learn more:

We’d also like to know if your business is doing anything in response to this situation, please let us know so that we can share with members and the community via our social media channels. Please email us at

For updates from the Governor’s office please follow his twitter page at

Go to the Nevada Health Response Center for latest information on Nevada’s response to COVID-19 at

For updates from the city of Las Vegas go to their website for information at





Telephone claim call center hours will increase to 8 a.m. to 8 p.m., Monday through Friday. With the convenience of 24-hr filing, claimants are highly encouraged to use the internet to file their UI claims. Employees may be eligible to file claims if their hours have been reduced. For more information, see below or visit OF LAS VEGAS
In following the President’s declaration of a national Coronavirus emergency, where he gave direction to protect our most vulnerable populations such as seniors, the City Manager’s Office has decided to close all of the city’s six senior centers, effective Saturday, March 14.

The centers will be thoroughly cleaned and disinfected. In addition, they will be prepared should they need to be repurposed for community use or city employee use in the wake of the coronavirus outbreak. This could include a care facility should widespread closures of local institutions occur. The city is making these preparations to help ensure vital services can still be provided to city residents should the situation require.

Due to the Coronavirus outbreak and a desire to help slow the spread of the illness, inmate visitation at the city jail is suspended indefinitely beginning at 7 p.m., Sunday, March 15. This suspension only applies to inmate visitation, not attorney-client visits.


The Small Business Administration will work directly with governors to provide targeted, low-interest loans to small businesses and nonprofits that have been severely impacted by the coronavirus. The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. Find more information on the SBA’s Economic Injury Disaster Loans at:


CCSD BREAKFAST/LUNCH available to students impacted by closure
The Clark County School District (CCSD) will continue providing breakfast and lunch to students during the closure of our schools beginning today, Monday, March 16, 2020 from 8 am to 11 am. Student food distribution pods will be set up at 15 school locations throughout the valley. Please click here to get a list of locations. Parents can also pick up academic resources at these sites!

RULES OF THE ROAD: In order to comply with federal regulations, a school-age child must be present for food to be distributed. The pickup location will be set up outside of the school sites to facilitate distribution.

There are also services available for students with special needs through Vegas PBS. They can call 702-799-1010.


Three Square is proud to work with a service network of community partners including nonprofit and faith-based organizations, schools and feeding sites to distribute food to those who need it.


To help curb the spread in Clark County, the Southern Nevada Health District is working with all community partners.

Learn how to protect yourself at

If you think you are sick, please click here.

10 things to do to manage your health at home:

Stay tuned to the health district’s website for all updated information: The info hotline is open from 7 a.m. to 7 p.m. PT Monday-Friday. Call 702-759-INFO.


Or go to the CDC’s website to learn more:

The CDC recommends that for the next 8 weeks, organizers cancel of postpone in-person events that consist of 50 people or more throughout the US. More Information on Mass Gatherings

In addition, the President just announced people should avoid gathering in groups of more than 10. Click here for information.


To assist during this time, NV Energy will suspend disconnects for non-payment for our customers directly impacted by this crisis. We will also waive late fees and deposits for customers who experience financial hardships related to COVID-19, or are unable to pay due to self-isolation. Please contact our customer care center to make alternative payment arrangements at (702)402-5555


In light of the emerging COVID-19 issue, the Las Vegas Valley Water District (LVVWD) has temporarily suspended customer shutoffs for delinquent and/or non-payment. The Water District will continue to work with individual customers and those facing financial hardships to establish payment arrangements and provide other customer services.

The Water District offers numerous services online to assist customers and provide remote access to the LVVWD account(Opens another site in new window). Customers can call 702-870-4194 for more information.…/news/covid19-temporary-notice.html


Southwest Gas is committed to providing safe and reliable service to our customers. Because of the COVID-19 pandemic, we are immediately starting a temporary moratorium on natural gas disconnections for non-payment that is in effect until further notice. We understand these are trying times for many of our customers and want to ensure that they focus on the well-being of their families without having to worry about a disruption of service. We will also offer flexible payment options for customers experiencing financial hardships due to this issue. Customers can manage their accounts and payment options through MyAccount on or via the Southwest Gas mobile app.


During this time of uncertainty and required in-home learning, Cox is helping get families in need connected to the internet through our Connect2Compete program. Starting today Cox is offering limited-time, first month free of Connect2Compete service, $9.95/month thereafter. Until May 12, 2020, they are providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs. They are also offering resources for discounted, refurbished equipment through our association with PCs for People. A Learn from Home toolkit for schools, including instructions on how to fast-track eligible students without internet access is also available.…/connect2compe…/covid-19-response.html…


Also Comcast and many others are offering free internet.1-844-488-8395 is another number.


Spectrum offering free internet to students who don’t have internet. 1-844-488-8398


Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for the next 60 days, they will:

  • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
  • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
  • Keep our public Wi-Fi hotspots open for any American who needs them.

The coronavirus pandemic is causing many hardships. If you find yourself in financial trouble and unable to pay your bill, we’re here to help you. Please contact us at 800-288-2020 for AT&T broadband, residential wireless or small business services and 611 from your AT&T device for wireless.


Verizon will not terminate service to any of our residential or small business customers because of their inability to pay their bills due to hardships caused by the coronavirus. Customers can still get the support and services they need 24/7 by visiting, calling 800.922.0204 or using the MyVerizon app.


Effective today, March 16, due to the ongoing public health concerns over the spread of COVID-19, the Nevada Department of Motor Vehicles’ offices in Carson City, Las Vegas and Reno will only serve customers with appointments. The number of customers allowed into rural offices will be limited as well. Only customers, or those who are directly assisting a customer, will be allowed in the DMV waiting areas. Family and friends should remain at home.


As a community we have shown how resilient we can be. Let’s work together over these next few weeks to support each our co-workers, our friends and our families and continue to be #VegasStrong.

  • Dayvid Figler and Rae Lathrop

    DF: Downtown was great as a kid and it is even greater as an adult. I love all of downtown’s hidden gems, its vibrancy, history and sense of connection. Rae is relatively newer to Las Vegas, but just as passionate about downtown. Downtown lends itself to the shared experience, and as a couple we both love seeing this part of the city through each other's eyes. Photo: Lucky Wenzel


  • Rob Ponte

    Some of the best nights I’ve experienced started out with no plan other than walking around to check out what’s going on. The great thing about having so many bars and restaurants downtown is the ability to move around if you’re not feeling the vibe in one place. There are plenty of options just outside the door. Photo: Lucky Wenzel

  • Brandon Wiegand

    The downtown Las Vegas of today has much to attract residents - a burgeoning restaurant and nightlife scene, growing diversity of businesses, and major centers of art and culture. Plus, living downtown I am easily within walking or biking distance of it all. Photo: Lucky Wenzel

  • Hank Gordon, Chairman of Laurich Properties

    It is always a pleasure to deal with the city of Las Vegas’ economic development department. The staff is really interested in helping create a positive business environment to work with.

  • Jonathan Jenkins, Founder & CEO of OrderWithMe

    As our company continues its rapid growth, we quickly realized the need to set up a formal U.S. headquarters. We explored multiple cities and were about to make the move to San Francisco, and then we heard about the complete reinvention of downtown Las Vegas. Coming from China where things are booming and growing, we love that downtown Vegas now has a similar vibe of energy and change. Not only is there an exciting tech community here and much lower costs than the Bay Area, but we love the fact that almost every industry group brings their conventions to our front door once a year.

  • Andy Hsieh, Owner of Lux Delux

    We love the vibrancy and energy of Las Vegas, and downtown is at the heart of it all. That's why we've launched our mobile platform with a focus on downtown. This is an exciting time in Las Vegas history, where community, commerce and technology are all converging at once. Downtown is our city's hidden gem.

  • Ramesh Srinivasan, Chief Marketing Officer & Head of Partnerships of SocialWellth

    We chose to relocate from the suburbs to downtown for several reasons. Our brand image and that of downtown’s mesh perfectly. The new downtown Las Vegas reflects a more hip, startup, social media-style image. Additionally, downtown’s emerging technology corridor, anchored by Zappos, is an environment that enhances our ability to recruit the types of technical skill sets required for our continued growth and success.

  • Mark Brandenburg, President of Golden Gate

    I think downtown Las Vegas is a unique blend of intimacy and great energy. Plus, in contrast to The Strip, it’s so easy to walk around…The Golden Gate has been here for over 100 years and with all the changes going on downtown, it feels like a new era. It truly is a renaissance—the rebirth of a classic.

  • Roberto Mendoza, Co-owner of Banger Brewing

    The city has been great in helping us with the licensing and procedures necessary to start a business. There hasn't been a brewery built in the city of Las Vegas for probably 10 years. So for them it hasn't been a typical ‘cut and paste’ thing. We're something different. It was a team work process to get us opened – a lot of talk and listening on both sides. And now the city started opening up the doors for other breweries once we were up and running. Good news for us and good news for the future. (Photo: Lucky Wenzel)

  • Alexandra Epstein, Executive Vice President of El Cortez Casino Hotel

    This downtown area… is emerging and where many events are happening.

  • Meghan Mossler, Owner of Stitch Factory

    The city and the department of economic development have been very helpful to us and all the other downtown business owners. It’s such a community here, and everyone asks you what you need. That kind of help launching a business is amazing and priceless.

  • Pamela Dylag, Co-owner of Velveteen Rabbit

    The city is so supportive of new businesses. Things are popping up constantly. (Photo: Lucky Wenzel)

  • Marc Abelman, CFO & Co-owner of Inside Style

    Downtown is becoming very much in demand…there’s a limited supply. Run fast, don’t walk.

  • Sam Cherry, CEO of Cherry Development

    For a while, downtown was one of the only places in the valley you would see cranes when you drove around. It was nice that city government stepped up and the private sector married with the public sector to create amazing projects that filled the gap. That was very important for us.

  • Johnny Jimenez, Owner of Toy Shack of Las Vegas

    Our business is booming amid the foot traffic on Fremont Street, and we’ve started to see how tourists are falling in love with downtown as they discover it. In the past year, we’re increasingly hearing things like, ‘Wow, next time we’ll stay downtown instead of on The Strip,’ or ‘We’ve visited downtown many times, but this is the first year we’ve actually stayed in a downtown hotel.’ They like that there is more to do within a smaller walking radius.

  • Rich Worthington, President and CEO of The Molasky Group of Companies

    Historically, downtown Las Vegas has not been a top destination for many locals, but in recent years… that trend is reversing itself. Given all the recent openings and progress, there’s much to explore and experience downtown.